Elk Electronics Privacy Policy

Privacy Policy

Last Updated: March 2025

Elk Electronics Ltd ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information when you use the Elkcharge mobile application ("App").

1. Information We Collect

We collect the following types of information when you use the App:

a. Personal Information:

• Name, email address, and phone number (when creating an account).
• Payment details (if applicable, processed securely by third-party providers).

b. Device and Usage Data:

• IP address, device type, operating system, and App version.
• Log data, including interactions with the App.

c. Charger and Usage Data:

• Charger status, charging session details, and energy consumption.
• Scheduling and configuration preferences.

d. Location Data (Optional):

• If you enable location services, we may collect location data to enhance features such as finding nearby charging stations.

2. How We Use Your Information

We use your information to:

• Provide and improve the App’s functionality.
• Authenticate and manage user accounts.
• Process payments (if applicable).
• Analyse usage trends and optimise performance.
• Comply with legal and regulatory obligations.
• Send service-related notifications (e.g., software updates, security alerts).

3. Sharing Your Information

We do not sell your personal data. However, we may share your data with:

• Service Providers: Third-party vendors that assist with hosting, analytics, and payment processing.
• Legal Compliance: When required by law or to protect our rights.
• Business Transfers: If Elk Electronics Ltd is involved in a merger, acquisition, or sale of assets.

4. Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Under applicable laws (including GDPR), you have the right to:

• Access, update, or delete your personal data.
• Withdraw consent for processing (where applicable).
• Object to certain uses of your data.
• Request a copy of the data we hold about you.

To exercise these rights, contact us at [Email Address].

6. Data Retention

We retain your data as long as necessary to provide the App’s services and comply with legal obligations. When no longer needed, we securely delete or anonymize your data.

7. Third-Party Links and Services

The App may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their policies before using their services.

8. Children's Privacy

Elkcharge is not intended for children under 16. We do not knowingly collect personal data from children. If we learn that we have collected such data, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the App or other means. Your continued use of the App after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Support@ElkElectronics.com